Hearthora Care · Leeds

Compliments & Complaints

We welcome feedback because it helps us recognise good practice and improve. You can contact the office by telephone or email. Complaints will be acknowledged, reviewed fairly and handled as confidentially as possible.

We welcome feedback because it helps us recognise good practice and improve. You can contact the office by telephone or email. Complaints will be acknowledged, reviewed fairly and handled as confidentially as possible.

Our approach

We aim to communicate clearly, respect privacy, keep appropriate records and respond in line with approved procedures and applicable requirements.

Contact

Questions can be sent to hello@hearthoracare.co.uk or raised by calling 07889 378701.

Publication control: Before launch, add the named complaints lead, response times, escalation route and ombudsman details that apply to the service.

Document owner: To be assigned · Approved: Not yet approved · Review date: To be added · Version: Draft 1.0

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